The message that a file is open elsewhere indicates a temp file

Re: Word 2010 normal.dotm corruption? -- KC MT
by Cheryl Flanders 10/03/2010, 16:51:51 Reply Top Forum

that has not been flushed out when Word closes. Do a search for temp files and delete all that you can. (Word is not the only application that produces temp files.)

Search for:

*.tmp, ~*

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